How we work
How we work
Our process is designed to start quickly, without chaos and without hidden surprises — whether you need a team for next weekend or a full department for next season.
- 01
Request and intake call
We get back to you within the working day to understand volumes, standards, timelines, and the context — peak periods, your SOPs, what your team looks like today.
- 02
Proposal and contract
You receive a transparent proposal — by man-hours, a fixed monthly engagement, or a hybrid. The contract clearly sets SLAs, responsibilities, and remediation conditions.
- 03
Hiring and training
We assemble the team from our standing roster or hire fresh, train them to your procedures, and walk them through the property before go-live.
- 04
On-site go-live
Our supervisor is on the property in the first days to tune communication with your Front Office, F&B manager, or Housekeeping lead.
- 05
Ongoing management
We run scheduling, sick-day replacements, daily quality control, and monthly reporting to your operations director or owner.
How quickly do you respond to a new request?
We typically get back to you within the working day for an intake call. For a planned engagement, the lead time to go-live is usually 1–3 weeks, depending on selection and training. For emergencies within an existing engagement — typically within 48 hours.
What happens if a member of your staff doesn't show up for a shift?
That is precisely our responsibility. We have a fast-replacement procedure backed by a local roster — the goal is that the shift never goes uncovered. If a specific person creates systemic issues, we offer a permanent swap at no additional charge.
How do you control quality after go-live?
We run several layers of control — a shift senior on the floor, periodic checks from our manager, feedback from your housekeeping or F&B manager, and a monthly report covering coverage, incidents, and recommendations. When something drifts, we act directly — no letter-by-letter back-and-forth.
Ready for the next step?
Start a conversation about next season.
Send us a short description of the hotel and the volume — we reply within 1 business day with a concrete proposal.
- No commitment
- Reply within 1 business day
- Free needs analysis