01
Ready teams, not individual hires
We send organised crews led by a senior housekeeper or supervisor, trained on your procedures before day one.
Outsourced hotel staffing
Hotel operations without the staffing headache.
We deliver trained housekeeping and F&B teams to hotels across Bulgaria — for peak season, short-notice cover, or full long-term outsourcing of the department.
- 200+
- Hotels served
- 99.2%
- Shift coverage
- 48h
- Response time
- 3 yrs
- Long-term visas
Trusted partners
Sunny Resort & SpaBansko Mountain LodgePlovdiv Heritage HotelVarna Bay SuitesSveti Vlas Beach ClubBorovets Alpine ResortPomorie Sea HotelNessebar Old Town SuitesSunny Resort & SpaBansko Mountain LodgePlovdiv Heritage HotelVarna Bay SuitesSveti Vlas Beach ClubBorovets Alpine ResortPomorie Sea HotelNessebar Old Town Suites
The reality of running a hotel
Turnover, missed shifts, and quality that shifts every week.
Every hotel manager knows the picture — a chambermaid sick on Friday afternoon, a waiter who never returns after the weekend, and a season that opens without a full team. The result is rooms not turned in time, late breakfasts, and complaints that reach Booking before they reach you.
The cost of doing nothing
- 01
High turnover
Housekeepers leave mid-season. You start over — interviews, training, mistakes.
- 02
Empty shifts
One late shift breaks the whole department's schedule. Rooms aren't ready for check-in.
- 03
Sinking Booking reviews
One dirty room is expensive. Guests don't forget. The algorithm even less so.
- 04
Exhausted management
The GM becomes HR. Instead of growth, they chase housekeepers on a Friday afternoon.
This isn't a people problem. It's an operations problem — which is why more interviews never fix it.
Our solution
One partner for the hotel's entire frontline staff.
We take on recruitment, training, scheduling, replacements, and admin. Your management team gets crews that arrive prepared, work to hotel-grade standards, and scale up or down with occupancy.
02
Cover during absences
When someone is sick or leaves, we typically provide a replacement within 48 hours, with no break in operations.
03
One invoice, zero admin overhead
No employment contracts, payroll, social security, or HR paperwork on your side — we carry the full employer-side risk.
04
Flexible with the season
Scale the team up or down with occupancy — no idle salaries in low season and no panic hires at peak.
Results
The numbers that actually move your P&L.
- 32%
- lower per-room labour cost
- 99.2%
- annual shift coverage rate
- 48h
- to replace any absence or sick day
- 0
- missed cleans since season start
The process
From request to working team — in days, not months.
- 01
Request and intake call
We get back to you within the working day to understand volumes, standards and timelines.
- 02
Proposal and contract
You receive a transparent quote — by man-hours, a fixed monthly engagement, or a hybrid model.
- 03
Hiring and training
We build the team, train them to your SOPs, and familiarise them with the property before the start date.
- 04
On-site go-live
Our supervisor is on the property in the first days, tuning the process with your management.
- 05
Ongoing management
We run scheduling, replacements, quality control, and a monthly report to your operations lead.
What our clients say
Hotels that already operate without the staffing headache.
“After three seasons with them, I forgot what chasing housekeepers on a Friday afternoon feels like. Coverage is rock-solid.”
Maria Ivanova
Operations Director
5★ Resort, Sunny Beach
“We used to sign new contracts every month. Now one partner handles everything — and the total bill is lower.”
Stoyan Petrov
General Manager
Boutique Hotel, Bansko
“The transparency in the reports is something I never saw with other vendors. I know who, when, and what — every single day.”
Elena Dimitrova
Owner
Luxury Spa Hotel, Varna
The system behind the team
Hotel-grade standards, delivered operationally.
Behind every housekeeper and waiter is a process that makes quality repeatable — regardless of shift, day, or season.
Documented procedures
Checklists for rooms, floors, public areas, and breakfast service — aligned with your specifications.
Shift supervision
A shift senior owns quality on the floor and communication with your Front Office.
Pre-season training
Preparatory modules on hygiene, safety, guest interaction, and brand standards.
Monthly reporting
Coverage, incidents, guest feedback, and recommendations — in one place, every month.
Why Horeca Staffing
A partner that speaks the language of hotel operations.
Hospitality-first focus
We work exclusively with hotels — we're not a general cleaning company that also services offices.
Local teams in the resorts
We hold capacity in the main Bulgarian resort and city destinations.
Transparency and accountability
Clear SLAs, clear pricing, clear remediation if something is off — written down before we start.
A partner, not a vendor
We work as an extension of your department — not an outside firm that flickers between shifts.
Frequently asked questions
What is the minimum engagement length?
For one-off events we work without a minimum. For ongoing engagements, we recommend at least one season or 3 months, so the investment in selection, training, and onboarding pays off. Termination terms are always clearly set out in the contract.
Which regions of Bulgaria do you serve?
We cover the main hotel destinations in the country — Sofia, Plovdiv, Varna, Burgas, Sunny Beach, Sveti Vlas, Nessebar, Pomorie, Bansko, and Borovets. For other regions we discuss individually depending on volume.
How do we get started with Horeca Staffing?
Fill in the request form and one of our operators will get back to you, typically within the working day. We then run a short intake call about volume, standards, and timing, send a transparent proposal and contract, and agree a clearly committed start date.
Ready for the next step?
Start a conversation about next season.
Send us a short description of the hotel and the volume — we reply within 1 business day with a concrete proposal.
- No commitment
- Reply within 1 business day
- Free needs analysis